“Qualified Service Providers” – How we screen our service providers

July
22

Posted by Truckers Assist   |   Newsletter

Quality is one of the most important requirements that fleets and owner operators have of any service provider. At Truckers Assist, we take great pride in our “Quality Assurance” Process. This process has been in place at Truckers Assist since day one and has been an integral element of our breakdown assistance service. As a result of our Quality Assurance process, we are able to ensure a high rate of customer satisfaction amongst fleets and drivers. Some of the key elements of our our Quality Assurance process, that a vendor must comply with are:

  • Length of time the service provider has been in business
  • Whether the service is performed to DOT and MTO standards
  • Service provider carries adequate Commercial General Liability Insurance
  • Process for handling calls after hours
  • Service providers rates have to be in line with regional industry standards
  • Service ticket performance rating

After each breakdown job, a service provider is evaluated on 4 criteria: Timeliness, Quality of work, Professionalism, Price. If a vendor does not maintain a minimum of a 4 star rating (on a 5 scale) on more than two occasions, they are suspended from our network until corrective action is taken

This allows us to provide fleet and drivers with a consistent experience regardless of where they need OTR service in the USA and Canada – resulting in thousands of calls for breakdown assistance from satisfied repeat customers.