GE Fleet Services
Nature of Breakdown:
Driver was unable to get truck started and requested service. The dispatch contacted Truckers Assist call centre and initiated a breakdown service request. The dispatch informed our staff that they suspected with 95% certainty that the issue with the truck was the starter and requested that the vendor we dispatch bring the parts with them.
Truckers Assist contacted its preferred vendor in the area Ron’s Mobile Service and provided all technical information to perform the service call. They were also instructed to bring the required parts, but Truckers Assist also insisted that they perform a thorough inspection of the vehicle to confirm that the issue resulting in the truck not starting was indeed the starter.
Based on changing the starter roadside, Truckers Assist Preferred Vendor was estimating that the job would cost as follows:
Service Call: $ 70, Labour Rate: $70/hr approximately 4 – 5 hrs for repair, Parts: Starter Estimate $450 – $650
Total Estimate: $950 + applicable taxes
Ron’s Mobile was dispatched within 10min of receiving the call from the fleet and arrived onsite within 30 minutes. After performing a routine check to troubleshoot the reasons why the truck wasn’t starting, the preferred vendor determined that the problem was an electrical short and not a faulty starter. The fleet was charged $170.00 (savings of approx $820.00) and the truck was back on the road within one hour of calling Truckers Assist.
- Preferred Vendor dispatched within 10minutes of receiving call and arriving within 30 minutes to breakdown location
- Preferred vendor was instructed to replace starter, however, after evaluating the cause of failure, performed a simple repair and potentially saved the fleet $800+
- Fleet was extremely satisfied with outcome and gave Truckers Assist and Preferred Vendor a 5 star rating on timeline, quality of work, professionalism & customer service and price relative to industry standards