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Truckers Assists rolls out its new and improved Breakdown Service Notification Process

Posted By Truckers Assist On 08-07-2010

On July 1, 2010, Truckers Assist rolled out its new comprehensive Breakdown Service Notification Process. Our fleets told us that receiving regular and timely updates on the status of the breakdowns is paramount to them. During a breakdown, the communication between the driver, vendor, fleet and dispatcher must be clear to avoid any misunderstandings which can lead to a loss of time and money. The new “Breakdown Notification Process” has been implemented in order to better serve our fleets.

Fleets can sign up to receive regular email and sms text messages providing details on the status of the breakdown service. For every breakdown event, a minimum of three notifications will be sent:

  • OTR Breakdown Service Request Received – Notice

This notice is sent to the designated individual informing them of the basic details of the breakdown incident; reference number, driver name, unit number, location, service required and current status, and estimated time for the service provider to arrive on location.

  • OTR Breakdown Service Completion – Notice

This notice is sent to the designated individual informing them that the service has been complete and that the unit is rolling again.

  • Breakdown Incident Report

Detailed report on the breakdown incident usually sent within 1 hour of the completion of the breakdown service. This report provides details such as; the time the call was received, time the service provider was dispatched and arrived on site, details of job done, and time of completion, total cost, and method of payment as well as contact info on the service provider.

Our registered fleets benefit from this by having real-time information on the over the road repair, and also complete description the breakdown incident for their own internal record keeping and accounting.

We understand the effect equipment downtime has on your bottom line, so we continue to work relentlessly to ensure we can help you improve it.

To setup your fleet to start receiving the notification messages for all your breakdowns please call 1.888.635.0005 or email customerservice@truckersassist.com.

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