Why use our breakdown assistance service?
Posted By Truckers Assist On 22-03-2010
Truckers Assist is North America’s Premier provider of Over The Road (OTR) breakdown assistance for the trucking industry. Thousands of owner operators and fleets use us on a monthly basis to service their OTR breakdown needs.
We have a strong network of over 25,000 plus service providers spanning across the entire USA and Canada. Our service is available to you 24/7, 365 days of the year.
Our mandate is to provide fast, reliable breakdown assistance at a fair and reasonable price. By using our service fleets and owner operators:
- We locate and dispatch service providers usually within 10 minutes of receiving your call
- 90% of the time the service provider is within 10-15 miles of a breakdown location, which means that they are usually at the breakdown location in less than 45 minutes
- Calls from Truckers Assist are prioritized by our service providers
- Our goal is to get you rolling again as fast as possible. Hence, our dispatchers consistently monitor your call so that there are no unnecessary delays.
- We receive preferred rates from our qualified service providers. Our preferred rates are generally 10 – 15% lower than rates quoted if a fleet or owner operator were to call them directly
- We also have a internal department dedicated to ensuring that our service providers are charging rates at or below the industry standard rates in any given region
- Our highly trained dispatch staff is knowledgeable in the standard hours required for most OTR jobs. Our dispatchers monitor the progress on each call to ensure that the total labour hours and markups charged on parts are appropriate
- Our vast network of service providers ensures that one is usually available within 10 – 15 miles of the breakdown location saving you additional charges for mileage and travel time
Experience quality service
- We have a strict Quality Assurance process in place to ensure that only qualified vendors join our network. Read more on our quality process here
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