Truckers Assist provides emergency road-side truck and trailer repair service for trucking companies and fleets across North America. Companies rely on us to keep their trucks rolling by arranging prompt and reliable road-side assistance. This enables their equipment to get back on the road faster, allowing you to focus on revenue generating activities. There are no monthly /enrolment or call handling fess!
Truckers Assist can provide a centralized one-stop approach to your Fleet in managing your Over the Road (OTR) repair process across North America in an efficient, reliable and cost-effective manner.
Our service is free for you to use.
Our comprehensive service providers specialize in , Towing and Recovery, Tire repair / replacement service, Reefer Repair, Refuelling and many other services.
1. Simplified Process
Your drivers / dispatch simply need to call one toll-free number 1-888-635-0005 for service anywhere across the USA and Canada 24/7/365.
2. Reduced Service Costs
Our service is free for you to use. There are no per call coordination / dispatch fees. We also do not have any monthly or enrolment fees.
All service providers in our network are mandated to provide pre-determined, negotiated service rates that are exclusive to Truckers Assist. During our qualification process we ensure that all our service providers charge competitive rates that are in line with regional standards.
3. Reduced Equipment Downtime
Our service providers have a consistent track record of arriving at or before the stated time (typically within 45 minutes), as Truckers Assist calls are prioritized. We consistently monitor the progress of every repair by following up with the driver / dispatch / maintenance function and service provider until the repair is completed.
4. Reduced Coordination Time
Service providers are normally dispatched within 15 minutes of us receiving the breakdown call.
Our service is available 24/7 every day of the year and you will always reach a live person, giving you confidence to know that your unexpected problems can be resolved, and that help is only a phone call away.
5. Consistent High Quality Service
All our service providers undergo rigorous screening to qualify to become part of our network.
Furthermore, we have implemented a process to continuously monitor their performance during individual breakdown calls on several key metrics, such as timeline, quality of work, professionalism and price relative to the industry. All service providers must meet Truckers Assist’s requirements for:
6. Authorization for Repairs
The authorization protocol can be specifically defined by the fleets to suit their business needs.
7. Various Payment Options
Payment for service can be made via Comchek, T-Chek, EFS, Fleet One, TCH Chek or credit card. Certain fleets can also apply and qualify to be setup for a billing account.
8. Advanced Notification and Reporting Capabilities
Our roadside repair management system has advanced reporting features which allow for reporting at various levels, including company, driver, and unit.
Our team will register you within minutes, provide you with the account information and send you a welcome package.
If you are not registered need immediate roadside breakdown service, you can call 1.888.635.0005 and we can assist you.